Privacy Policy

This Privacy Policy explains how Brayford House (“we”, “us”, “our”) collects, uses, and protects personal information obtained through this website.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 30th October 2025

Who We Are

Brayford House
Email: hello@brayfordhouse.co.uk
Country of operation: United Kingdom

We are the data controller for the purposes of data protection legislation.

Information We Collect

We may collect and process the following types of personal data when you use our website:

• Contact details: name, email address, phone number, and company name.
• Technical information: IP address, browser type, and website usage data (via cookies or analytics tools).
• We only collect information necessary to respond to your enquiry or improve our website’s performance.

How We Use Your Information

• Respond to your enquiries or requests submitted through our contact form.
• Review any project details or files you upload.
• Improve our website, services, and user experience.
• Comply with legal obligations or respond to lawful requests.
• We will not sell, rent, or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

• We process your personal data on one or more of the following legal bases:
• Legitimate interests: to respond to your enquiry and operate our business.
• Consent: where you have actively given permission (for example, by submitting the contact form).
• Legal obligation: to comply with applicable laws or regulations.

How We Store and Protect Your Data

Your personal data is stored securely on systems protected against unauthorised access, loss, or misuse. If you submit information through our online form, it is transmitted via a secure connection and managed through the Ninja Forms plugin on our WordPress website.

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for or as required by law.

Sharing Your Information

We may share your personal data only in the following limited circumstances:

• With trusted service providers who help us operate our website or manage enquiries.
• When required by law, regulation, or government authority.
• All such third parties are required to keep your information secure and use it only for the agreed purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict how we process your data.
• Withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us at info@brayfordhouse.co.uk

Cookies and Website Analytics

Our website may use cookies or similar technologies to collect information about how visitors use the site. You can adjust your browser settings to refuse cookies or alert you when they are being used. For more details, please refer to our Cookie Policy.

Links to Other Websites

Our website may include links to social media platforms or other external websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please email: info@brayfordhouse.co.uk